Fantastic service from start to finish. Alex from Black Opal was recommended by a friend and organised such a perfect holiday to the Maldives for myself and my husband that surpassed our expectations. Nothing was too much trouble, she dealt with all queries before and after booking quickly and efficiently and made us feel like her top priority. Thank you Alex, it really was a holiday of a lifetime, and we wouldn't hesitate to recommend you to others.
My family and I have used Black Opal now for a couple of years and have always found them to be friendly, informative and amazingly helpful. We decided to go away over new year and within a few hours of emailing Keri at Black Opal we had a holiday booked. Keri responded with a variety of destinations, flight times, costs etc - all of which matched our brief perfectly. She made it all so easy from our point of view. Thanks to Black Opal we had a wonderful holiday and have already booked our next trip at Easter through them.
Black Opal were highly attentive and well organised. Keri was very helpful in coordinating all aspects of our trip and we will be happy to use their services again.
We have just returned from a great holiday to Pine Cliffs Ocean Suites (so good we stayed an extra week!) Amazing service from Keri and the Black Opal - they assisted throughout the trip with Covid travel advice and updates. I will definitely be using Black Opal for my future travel plans!
We have recently returned from our honeymoon organised by Keri, where we initially went to the Maldives and then onto Italy (including a trip to the F1 Grand Prix and the Amalfi Coast – Ravello and Sorrento). It was without doubt the best holiday we’ve ever been on, complete luxury and a trip that will stay with us for a lifetime. Would really recommend- completely takes the stress out of booking a holiday (don’t know why we haven’t done this sooner…!) and we’ll definitely be booking with Black Opal in the future :)
We have the best memories of a wonderful trip both to Antigua and Nevis. Black Opal are outstanding - all the arrangements made prior to travel and the care taken of us throughout our trip was superb. Please thank all of your team who we came to regard as friends who made this an experience to remember. Special thanks to Alex and Martin for all their amazing help.
We thoroughly enjoyed the Cape Town Test Match with Black Opal. All the arrangements and flights were handled efficiently, we joined a really friendly group of fellow supporters and the travel arrangements to and from the ground each day were impeccable. We watched the enthralling game from a hospitality box next door to the ECB box and all the facilities were first class. Gladstone Small and Jamie Smith as always were excellent hosts. Looking forward to travelling to the Caribbean with Black Opal in March for the Test Series.
Superb trip to F1 in Abu Dhabi. Alex was our excellent host for our 4 day trip. Great communication, choice of accommodation and concierge services made this a memorable trip and would highly recommend Black Opal
Great customer service. Louise was very professional, patient, efficient and paid great attention to detail in ensuring that our requirements for our holiday were fulfilled. She used her expertise, knowledge and experience to ensure that our travel to Dubai and back went smoothly. Our expectations were fully met and we had a great holiday. We would definitely recommend and will be using Black Opal again.
Great organisation from start to finish. Keri gave us lots of different suggestions for our week away and the resort and apartment we chose were fantastic. The private transfer from airport to resort and back was so worth the money and all went exactly to plan. It is great booking with this company as you can rest assured that things will run smoothly. A great holiday and we will definitely book with Black Opal again.
My wife and I joined a hosted Black Opal trip of a lifetime to Cape Town to watch England play South Africa in the New Year’s test match. Black Opal organised everything for us to an exceptionally high standard from flights, local transportation and accommodation. They also arranged our onward trip along the Garden route to Fancourt and Plettenberg Bay. Their staff were very helpful and had very good local knowledge and could advise us where to go, sites to see and restaurants to dine in! We would certainly recommend them for future sporting events that they promote around the world along with any other regular holiday destinations.
Keri, and the Black Opal team, were very helpful in booking flights to help with a charity trip to Ethiopia and Malawi earlier this year. Four surgeons travelled to east Africa for 3 weeks to help mentor local surgeons perform some complex surgery to help young men return to supporting their families, in some of the poorest countries in the world. Black Opal kept us abreast with the constantly changing flight plans in a complex series of journeys, and did this at the least cost to Urolink, our host charity. Although there was a lot of work, there was also some down time, and we hope you enjoy a few images we gathered during our visit to this beautiful part of the world.
We have recently been to a few sporting occasions (rugby and horse racing) with Black Opal and each trip has been outstanding. Kath Morris is a gem: her attention to detail and overall customer service is second to none. I cannot commend their service too highly.
Black Opal is an excellently run travel group. Our interest is in cricket tours and we had a wonderful trip to South Africa and I am looking forward to the West Indies in March. I would recommend the group unreservedly.
Jody organised an amazing experience at the Imola F1 Grand Prix with only a weeks notice! From flights, hotel, connections all weekend and to the brilliant hospitality in a Paddock Club suite. It was such a fantastic 3 days, we had so much fun and not an ounce of stress thanks to Jody, Kath and the Black Opal team. More memories to cherish. Thank you!!
My wife and I recently went to Santorini. We booked through Keri at Black Opal Travel in Hale who made the experience of "jumping through the Covid hoops" easy and stress free. We would certainly recommend Keri, we had a wonderful holiday and we're so pleased we made the decision to go when so many are reluctant to book a foreign holiday because of all the requirements around Covid.
Thank you to Louise at Black Opal Travel Group for helping to create a wonderful break to Valletta, with stylish hotel, excellent location and seamless transfers. It made for a stress free experience and we would definitely use the services of this company again.
Just back from a wonderful break at the Victoria Gran Melia in Palma, organised for us by Black Opal. This was a perfect location overlooking the Harbour with views of the Cathedral, and ideally placed to explore this fascinating city. Everything went smoothly thanks to the care and attention of the Black Opal team.
Top quality in all respects. Personnel and in particular Keri are very helpful, knowledgeable and willing to offer guidance and solutions when tailor making a luxury holiday. We have used this company over many years and have never encountered a problem at any juncture during the booking process or indeed when we are abroad. Excellent service providers.
I enjoyed a fabulous trip to South Africa with Black Opal - great organisation throughout the trip with Gladstone and Alex as excellent hosts. Would highly recommend.
Just enjoyed a wonderful city break in Berlin organised through Black Opal. Louise was professional, helpful and responsive. Highly recommended.
Yet again excellent service from the Team at Opal - they arranged the most wonderful trip to Lapland and I can't recommend them enough - not just for their knowledge, but also because they make life easy.
Excellent, expert advice from attentive staff who frequently have first hand experience of holiday locations .... Always available to provide advice as and when required
My Dad, Paul, travelled to South Africa on Black Opal’s cricket tour and had a fantastic time. Brilliant itinerary, so not just a trip for cricket lovers. Spectacular scenery and wildlife on the organised safaris. All travel arrangements were taken care of, both internationally and domestically. Would highly recommend Black Opal.
A previously hidden gem of the sports travel industry Black Opal will, I confidently predict, become the new gold standard of the industry. The Team’s years of experience and knowledge shine through constantly resulting in a slick, fun and very informal experience for everyone. I’ve watched cricket in South Africa many times before but never in such welcoming and friendly company. I can’t wait to get out to the West Indies with the Black Opal Family!!!
From the first phone call, and the inception of our chosen destination, Alex showed niche knowledge of local conditions, potential pitfalls, and scenarios to give us maximum benefit from our time away.
Nice variety in options quoted, competitive pricing against peers, and lots of useful guidance issued before travel. Local representatives upon arrival were exceptional and made the process fast and seamless. Nice to be contacted after arrival, by both Black Opal and local rep. High service levels.
We decided to extend our stay, and even during uncertain times the service remained very fast, and multiple options were offered, and Alex understood our needs and how to stretch even more from the trip.
The service feels truly personal, and we felt very well looked after throughout. Also, very rare to receive a call, once back home, to thank us for booking and to see what could have been improved on. The value of using a specialist travel agent, for such a trip, was demonstrated throughout the entire process and we shall continue to use Black Opal in the future.
Thank you so much for organising our perfect holiday in Barbados.
Given we asked at short notice for a very particular holiday to suit each of our family you executed our demands perfectly and were able to get the relaxing break we wanted while still enjoying the wide choice of high-quality restaurants and bars.
The Colony Club was a great choice matching its relaxed style with delivering excellent service. The little touches that you added like the personal greeting by your representative who on our arrival whisked us through immigration speedily to our personal ground transport are the differences that set travel companies apart.
Amazing, superb, phenomenal and that still doesn’t cover it! Thanks to Gladstone for being a great host at Madikwe Safari Lodge. It couldn’t get any better!
Black Opal! Wow! You really have created and made a superb holiday.
All the arrangements have been top class......all the transfers, hospitality at the ground have been excellent. Christmas Day was absolutely amazing.
I really do congratulate you for getting it so right!
We spent our time in the company of Gladstone and a small team of cricket fans just before and during the first Test.
He hosted us fabulously and the organised Safari at Madikwe was a great warm-up. Nothing was too much trouble.
Gladstone, Alex and Jamie were all very generous, kind, helpful and welcoming throughout our tour, every detail thought of and all carried out professionally. Would certainly recommend to anyone wanting to travel with Black Opal and hope to use again!
